QFM Event Director
Effective Event Management for a Facilities or Property Management Help Desk
QFM Event Director is a comprehensive work order optimisation and job escalation management tool, which links seamlessly into QFM Help Desk. It provides senior managers with the ability to view critical real-time event information via one graphical screen and monitor service performance against contractual SLAs. Using configurable traffic-light colour coding, deadlines for jobs are clearly highlighted. Events that are approaching their deadline are highlighted in amber and those that are overdue and highlighted in red.
QFM Event Director delivers:
- Real-time event information via one real-time graphical screen
- Fast and accurate work order optimisation and job escalation management
- ‘Traffic light’ (RAG) system showing a live count down for jobs
- Drill down capabilities to view supporting job information
- The ability to monitor KPI performance and intercept, escalate and action potential issues